Definitions:

“we”, “us”, and “our” are references to Ibex Coaching and Training Ltd.

“you”, “your” and “client” are references to the person paying for the service and agreeing these terms.

“services” or “courses” are provided by Ibex Coaching and Training Ltd.

Order Acceptance

We have not accepted your application and your place will not be confirmed until we receive 50% payment for the public training courses or at least one of your payments on a monthly plan has been received. We will however, hold your place on any public training courses for 30 days, to allow you time to make the payment. We will endeavor to contact you via e-mail and telephone before we give your place to another customer. Once your payment has been received, you will receive the ‘welcome’ e-mail including all details relating to the course you have purchased. Until this time, we reserve the right to refuse, cancel or reject any order made by the customer.

Satisfaction Guarantee

Ibex Coaching and Training Ltd offer the following conditions:

No money will be taken for the first 7 days from the date of your booking, unless you opt-in to our ‘Pay in Full’ payment offer and receive the additional benefits.

You are entitled to a 50% refund if you are within a 5 to 30 day period from the time and date of booking and you write to us to cancel your booking/s.

You will not be entitled to a refund after the 30 day period from the time and date of booking and you write to us to cancel your booking/s.

You must return, as new, any study materials and certificates issued for the training before any refund is made.

Payment Plans

If you default on your monthly payment plan for more than 2 months (60 days), or wish to extend your payment terms for longer than the agreed term, a charge of 10% of the total training courses bought will apply in way of an administration fee. You may pay off any remaining amount early with no additional administration charge. If you opt to ‘pay in full’, you agree to waive the 5 day cool off period in order to receive the extra courses offered on that payment plan.

Cancellation of Courses:

If a course has less than 6 members signed on 2 weeks prior to the course start date , we reserve the right to cancel and refund all monies paid for said course or re-schedule a course that meets with your timetable. We will inform all members with as much notice as possible and offer alternative courses where possible.

Invoices:

All invoice notifications will be sent via e-mail and by post. Customers are required to pay their invoice in advance of the delivery of any services or courses, using the available method of your choice within 7 days of the invoice issue date.

Bank Charges:

Customers are responsible for the provision of sufficient funds in their account and we will not be held responsible for any charges incurred as a result of overdrawing of the bank account or credit card or as a result of failed transactions.

Processing your Payments:

All online purchases are carried out by a third party payment processor with the highest security in place. We never have access to your sensitive payment details and we do not store it in any way, shape or form.

How We Use Your Data:

We agree never to sell, make public, or distribute your details that we keep with your booking records. This information is for internal use and will never leave the company.

Sensitive Data:

Customers are responsible for keeping their usernames, passwords and other sensitive data safe. If a breach is suspected, the customer is required to change their password.

Payment Schedules:

You agree to supply appropriate payment for the training courses received from us in advance of the time period during which such services are provided.

Cancellation:

We reserve the right to cancel your certification with our company, and may remove our names from any certification or recognition we provide on completion of our courses if we deem necessary. We will provide our decision in writing to the association/s through which your certification is recognized if this action is taken.

Any questions concerning the above stated terms and conditions should be sent to us before ordering. Please contact us on enquiries@ibex-ct.com